If you google the Exception code 0xc0000409, you will likely see results like "indicates a malfunction in your system operation" and various other suggestionsĬhasing Windows exception codes on line will generally will take you down a very deep rabbit hole. Report Id: 750094b3-5241-4b95-bc34-ac8089f824a6ĭoes anyone know if there's something I can do about this? Report Id: c920bfcb-c56e-4d40-a0dd-5a8abfa3f547įaulting package-relative application ID:įaulting application name: ACDSeeUltimate2021.exe, version: 14., time stamp: 0x5f8e1e3cįaulting module name: IDE_ACDStd.apl, version. The event viewer says: (it has more to say about ACDSee but these are the last three)įaulting application start time: 0x01d8205420e3e5a2įaulting application path: C:\Program Files\ACD Systems\ACDSee Ultimate\14.0\ACDSeeUltimate2021.exeįaulting module path: c:\program files\acd systems\acdsee ultimate\14.0\plugins\IDE_ACDStd.apl I have tried several times to catalog my files so the metadata repopulates, but it keeps quitting. I just did a factory reinstall of Windows 10 yesterday with the help of an HP tech and made sure all updates were installed this morning.ĪCDSee Ultimate 2021 says it has no updates. talk to ACDSee tech support when this happens. Most coding errors would normally be handled by an error trap that gives an error msg (however sometimes meaningless), so I would tend to believe that the culprit resides outside the application's domain, and the video driver is the workhorse of this application, (amongst many others) which it has no control over. The key to solving the issue is to identify which process failed, which in turn gives a clue to what corrupted the data stored in memory. crash and burn without an error msg) often happen when a process data is corrupted (some data stored in memory get overwritten by another process, which result in unpredictable result). It can be a faulty memory chip but I have not encountered that issue in 40 years of computing so I would rate that as unlikely. In my experience random crashes are often linked to outdated / faulty video driver. This is the type of issue one needs to work with ACDSee support team to know where the crash log would be or how to identify which process fails. Video drivers and hardware drivers are current. I open images, edit them, save them, etc. I do not do any database related tasks in ACDSee. I should point out though that I don't use face detection.Being an IT pro, I have enough experience to know that running the latest version of Windows isn't always the best idea. NEF RAW images (at lot of which are 46.3MB, or 139.3MB uncompressed) from friends. Most of my images nowadays are either RAW images from a Sony SLT-A57 camera or JPG's from a Samsung S10 smart phone, but I also have lots of Nikon. Intel i7-10700 CPU, 32GB RAM, GTX1660 OC 6GB graphics card. I have not experienced any stability issues at all. I updated from ultimate 2020 to 2021 back in October 2020, and have been using it almost daily ever since. Not sure on a brand new PC why the Windows version would not be current, and that prompts me to ask how current are the system updates and also whether your video drivers are up to date. You Must wait for all folders to sync to the computer to avoid crashing (time-based on the size of files (mine are huge) "Make Available Online Only" is visible, but deselected R_click the folder you want to work on and make sure the option Hover over the cloud icon folder you wish to access. Open the Box App (or other CLoud based storage) on your desktop to view in its File Explorer list ACDSee seems to have difficulty accessing Cloud only folders. I felt that Box was syncing differently than DBox as the File explorer showed cloud icons next to the file folders. It seemed to always happen with my old, and new Windows 10 when in Dropbox or more recently in BOX which my company requires us to use. This was making me crazy, and support was little help suggesting only upgrading graphics driver, to no avail. My entire workflow goes through ACDSee and I have upgraded yearly for 10years for new features. I have been having this issue of freeze/crashing for months and even bought a new laptop to try to get it resolved.
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